Terms & Conditions – LeenzTaxi
Last updated: 11 July 2025
1. Introduction
These Terms and Conditions apply to this website and to the services made available through it. By accessing or using this website, you agree to be bound by these Terms and Conditions. Additional terms may apply to specific services, and where there is any conflict, those additional terms shall prevail.
2. Nature of Services
LeenzTaxi provides marketing, booking coordination, and call-handling services for transport providers. LeenzTaxi does not operate vehicles and does not hold a private hire operator licence.
All journeys are carried out by licensed taxi or private hire operators with appropriate insurance and council registration. In Peterborough, transport services are provided by a licensed private hire operator.
3. Booking & Contract
When a booking is made through LeenzTaxi, the booking is passed to a licensed operator who accepts and fulfils the journey. The contract for carriage exists between the passenger and the operating company that provides the vehicle and driver.
4. Fares & Payment
Fares are quoted based on the journey details provided at the time of booking. Unless otherwise stated, payment is made directly to the driver or operating company.
Additional charges may apply for waiting time, extra stops, changes to the journey, excess luggage, or other reasonable circumstances.
5. Cancellations & No-Shows
Cancellations should be made as early as possible. If a vehicle has already been dispatched and the passenger is not present or reachable, the booking may be treated as a no-show. Repeated no-shows may result in refusal of future bookings.
6. Waiting Time
A short grace period may be allowed at the pickup point. Extended waiting time may result in additional charges at the operator’s discretion. For airport and station pickups, passengers should ensure they are ready at the agreed time.
7. Operator Responsibility
The licensed operator is responsible for vehicle condition, driver conduct, punctuality, passenger safety, and compliance with all licensing requirements. Any service-related concerns may be referred to the operating company.
8. Intellectual Property
All content on this website, including text, graphics, logos, and layout, is the property of LeenzTaxi or its licensors. No material may be copied, reproduced, or used without prior written permission, except as permitted by law.
9. Third-Party Links
This website may contain links to third-party websites. LeenzTaxi does not control or endorse the content or services of those websites and accepts no responsibility for them.
10. Responsible Use
You agree to use this website lawfully and not to engage in any activity that may harm the website, its services, or other users. Automated data collection, misuse, or interference with site functionality is prohibited.
11. Warranties & Liability
This website and its content are provided on an “as is” and “as available” basis. While we aim to keep information accurate and up to date, no guarantees are given.
To the fullest extent permitted by law, LeenzTaxi shall not be liable for indirect or consequential losses arising from use of this website or services. Nothing in these Terms limits liability where it would be unlawful to do so.
12. Privacy & Data
Personal information provided during booking is used solely for the purpose of arranging transport and is shared with the relevant licensed operator. Please refer to our Privacy Policy for further details.
13. Termination
We reserve the right to suspend or terminate access to this website if these Terms are breached or if misuse is detected.
14. Changes to These Terms
These Terms and Conditions may be updated from time to time. The latest version will always be available on this website. Continued use of the site constitutes acceptance of any changes.
15. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the UK courts.
16. Contact Information
LeenzTaxi
Email: contact@leenztaxi.co.uk
Website: https://leenztaxi.co.uk
The Terms and Conditions were last updated on July 11, 2025
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
3.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
4. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
5. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
6. Refund and Return policy
6.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.
7. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
8. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
9. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our content will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
10. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
11. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
12. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
13. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
14. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
15. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
16. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
17. Entire agreement
These Terms and Conditions shall constitute the entire agreement between you and LeenzTaxi in relation to your use of this website.
18. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
19. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
20. Contact information
This website is owned and operated by LeenzTaxi.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: contact@leenztaxi.co.uk
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21. Download
You can also download our Terms and Conditions as a PDF.
📄 Terms & Conditions – Leenz Taxi Peterborough
Effective Date: 11 July 2025
By booking a ride with Leenz Taxi Peterborough, you agree to the following terms and conditions. Please read them carefully before using our services.
🔹 1. Booking & Dispatching Service
Leenz Taxi Peterborough is a booking and dispatch service. We do not operate our own vehicles.
All rides are fulfilled by licensed, independent taxi operators or private hire companies with appropriate insurance and council registration.
By booking with us, you consent to having your ride dispatched to one of our trusted local partners.
🔹 2. Fares & Payment
All bookings are cash-only, unless otherwise arranged.
Fares are payable directly to the assigned driver at the end of the journey.
Prices are quoted based on journey details provided at the time of booking. Extra charges may apply for:
Additional stops
Excess waiting time
Luggage or number of passengers
🔹 3. Operator Responsibility
While we coordinate the booking, the actual transport service is delivered by the assigned operator, who is fully responsible for:
Vehicle condition
Punctuality
Driving conduct
Passenger safety
Any complaints about service delivery will be passed to the operating company.
🔹 4. Waiting Time
Drivers allow a 5-minute grace period at pickup.
Delays beyond this may result in waiting charges at the driver’s discretion.
For airport/train pickups, please be ready promptly or inform us in advance.
🔹 5. Cancellation & No-Show Policy
Cancellations should be made at least 30 minutes prior to the scheduled pickup time.
If a driver is dispatched and you are not present or reachable, it will be considered a no-show.
Repeat no-shows may result in refusal of future bookings.
🔹 6. Delays & Liability
We aim to dispatch on time, but delays can occur due to:
Traffic, weather, or road closures
Operator availability
Leenz Taxi Peterborough is not liable for delays or missed appointments caused by these external factors.
🔹 7. Behaviour & Safety
Customers must behave respectfully with drivers.
Operators reserve the right to refuse service to:
Intoxicated or abusive passengers
Unsafe or disruptive individuals
Seatbelts must be worn at all times by law.
🔹 8. Lost Property
If you leave something behind, contact us ASAP.
We’ll coordinate with the driver or operator to assist, but we are not responsible for lost items.
🔹 9. Data & Privacy
Booking details (name, number, pickup, destination) are shared with the assigned operator for service delivery.
See our Privacy Policy for more on how we protect your data.
🔹 10. Changes to Terms
We may update these terms without prior notice.
The latest version is always available at:
https://leenztaxi.co.uk/terms-and-conditions
🔹 11. Contact Us
Leenz Taxi Peterborough
Phone: +44-203-838-2414
Email: contact@leenztaxi.co.uk
Website: https://leenztaxi.co.uk
